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Withdrawal right

1. Carrera gives to his customers the guarantee "your money refunded if not completely satisfied". If you are not satisfied with the goods you received, you can send it back. You will be refunded as prescribed by the current Italian legislation. The law (D.Lgs.n° 185/99) prescribes a time limit to exercise this right of 14 days since you received the goods. Exercising this guarantee is simple, just following the procedure below:

  • Send an e-mail to cservice@carrerajeans.com or a fax to +39 045 6150040 within 14 days since you received the goods.

  • The goods must be sent via mail or express courier to the following address:
  • Carrera S.p.A.

    Via Enrico Fermi 11

    37064 Povegliano (VR)

    Italy

  • WARNING

    • except what specified at point 2, shipping costs for returns have to be paid by the customer.
    • the products sent to us after the prescribed time-limit lacking the mentioned requirements cannot be refunded.
The product must be returned:

  • properly packed in its original package, in perfect conditions (not ruined, damaged or dirty) and along with all the eventual accessories and documentation;

  • along with the Transport Document (present in the original package) in such a way to allow Carrera to identify the customer (order number, name, surname and address).

  • without clear signs of use, except those compatible with a test of the product, i.e. The product should not show signs of a prolonged use (over some minutes) exceeding the time necessary to test it; the product should be in a condition such that it can be sold again.

To exercise your withdrawal right you have to choose one of the following options:

  • Substitution of goods.
  • If you want to replace the purchased goods with some other product, Carrera gives you two alternatives.

    1. Sending back the unwanted product to Carrera S.p.A. agreeing with the customer service on the product to obtain as replacement.

    2. Going to one of the Carrera Stores mentioned at point 4 and replace the unwanted product with another one available in the store. It is important to bring the receipt that was present in the original package.

      1. Warning: the Carrera Store cannot refund money. In case of substitution of the product at the Carrera Store, you must replace with products of the same value of the amount paid, or pay the difference if replacing with products of higher value.
  • Reaccredidation of the money (The refund concerns the price of the product and it will be made within 30 dd since Carrera receives the returned goods. The only cost for the customer is the one related with the return of the goods).

The goods, once arrived at our warehouse, will be examined for eventual damages or alterations not due to the transport.

If the customer took advantage of a promotion valid only over a certain threshold (including free shipping), and if the value of the goods that the customer is not returning is below that threshold, the value of the promotion will be deducted from the reimbursed amount.

Reimbursement procedure for purchases made through SixthContinent.

  1. Orders paid entirely in money.
    Carrera will refund the due amount in money.

  2. Orders paid partially with citizen income.

    1. If the amount to refund is less than the amount paid by the customer in money, Carrera will refund entirely in money.

    2. If the amount to refund is greater than the amount paid by the customer in money, Carrera will refund in money the amount paid by the customer, and will refund the difference emitting a discount coupon with a duration of 6 months to spend on carrerajeans.com website.
      Example: suppose that for an order of 100 euro, paid for 70 euro with money and for 30 euro in citizen income, Carrera has to refund 80 euro. Carrera will refund 70 euro in money and will emit a coupon of 10 euro in favor of the customer.

2. Returning of defective goods

In case of defective goods, please send an e-mail to cservice@carrerajeans.com or a fax to +39 045 6150040 within 14 days since you received the goods.

Only in case of defective goods, the cost of shipping for the replacement of the product will be paid by Carrera.


3. Hem service (standard and non standard)

3.1 The charge for hem service is never refundable, whether you return the product to obtain a refund or you request the substitution with another product.

3.2 If you have requested a standard hem: the product can be returned as described at point 1.

3.3 If you have requested a non standard hem: the product cannot be returned, except in the case described at point 2.


4. List of Carrera Stores where you can replace goods


EMILIA ROMAGNA

Bologna (Bologna) - C.c. Vialarga - Via Larga - Tel. 051/0079282

Forlimpopoli (Forlì-Cesena) - Via Emilia per Forlì, 1403 - Tel. 366/6348285

Carpi (Modena) - Corso Roma, 11 - Tel. 059/6229609

Modena (Modena) - C.c. La Rotonda - Strade delle Morane, 500/16 - Tel. 059/306370

Parma (Parma) - C.c. Parma Retail - Strada Burla S.p. 72 - Tel. 0521/387103


FRIULI VENEZIA GIULIA

Sacile (Pordenone) - C.c. I Salici - Viale Europa, 1 - Tel. 0434/746208


LAZIO

Roma (Roma) - Via Tuscolana, 1344 - Tel. 06/71588451

Roma (Roma) - Via Tiburtina, 405 - Tel. 06/43252235

Roma (Roma) - Viale Libia, 126 - Tel. 06/86200629

Valmontone (Roma) - C.c. Valmontone Outlet - Via della Pace - Loc. Pascolaro - Tel. 06/9590301


LOMBARDIA

Desenzano (Brescia) - Via U. La Malfa, 62 - Tel. 030/9158682

Rezzato (Brescia) - Via Brescia, 36/38 - Tel. 030/2591878

Rovato (Brescia) - Via XXV Aprile, 39 - Tel. 030/7731241

Curtatone (Mantova) - C.c. Quattroventi - Via L. Pilla - Tel. 0376/348361

Bellinzago Lombardo (Milano) - C.c. La Corte Lombarda - Strada Padana Superiore, 154 - Tel. 02/95387242

Cinisello Balsamo (Milano) - C.c. La Fontana - Via De Amicis, 2 - Tel. 02/6126159

Milano (Milano) - Corso San Gottardo, 15 - Tel. 02/58104679

Milano (Milano) - Corso Buenos Aires, 12 - Tel. 02/29409471

Villasanta (Monza e della Brianza) - C.c. Il Gigante - Via Vecellio, 1 - Tel. 0392/277563

Somma Lombardo (Varese) - C.c. Somma L.- Il Gigante - Via Soragana, 1 - Tel. 0331/982283


PIEMONTE

Collegno (Torino) - Via Torino, 168 - Tel. 011/4037727

Rivarolo (Torino) - C.c. Urban Center - Corso Indipendenza, 74 - Tel. 0124/425417


PUGLIA

Racale (Lecce) - Via Gallipoli, 280 - Tel. 0833/553271


SICILIA

Campobello di Mazara (Trapani) - Via Vittorio Emanuele II, 46 - Tel. 0924/904683


TOSCANA

Agliana (Pistoia) - C.c. Coop Agliana - Via E. Berlinguer - Loc. Carabattole - Tel. 0574/751153


TRENTINO ALTO ADIGE

Riva del Garda (Trento) - Via Diaz, 7 - Tel. 0464/567694

Trento (Trento) - Via Manci, 12/14/16 - Tel. 0461/235485


VENETO

Padova (Padova) - Via Roma, 93 - Tel. 049/8364485

Affi (Verona) - C.c. Grand'Affi Shopping Center - Loc. Canove - Tel. 045/7235995

Caldiero (Verona) - Via S. Pietro, 1 - Tel. 045/6150780

Legnago (Verona) - Via L. Lama, 3 - Tel. 0442/642258

S. Giovanni Lupatoto (Verona) - C.c. Verona Uno- Via Monte Cristallo - Tel. 045/8221081

San Bonifacio (Verona) - Via Villanova, 74 - Tel. 045/6104798

Stallavena (Verona) - Via Prealpi, 26 - Tel. 045/907095

Verona (Verona) - Via Roma, 29 - Tel. 045/4575693

Villafranca (Verona) - Viale del Lavoro, 1/B - Tel. 045/6305578

Altavilla Vicentina (Vicenza) - Viale Verona, 66/C - Tel. 0444/370740

Trissino (Vicenza) - Via Stazione, 1 - Tel. 0445/490358


Carrera Jeans